Shipping & Delivery

At The Substans, every piece is carefully crafted, inspected, and packed before it leaves our studio. We work with trusted shipping partners to ensure your order reaches you safely and in excellent condition.

Orders are shipped across India, and we aim to provide a smooth, transparent delivery experience from checkout to arrival.

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Processing Time

Every order is prepared with care before dispatch.

• Orders are typically processed within 4–5 business days after payment confirmation.
• During product launches, holidays, or high order volumes, processing may take slightly longer.
• Processing time is separate from shipping time.
• Once your order has been dispatched, you'll receive a shipping confirmation email and/or SMS.

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Shipping Times

Estimated delivery timelines are:

Please note these are estimated timelines and may vary depending on courier operations, weather conditions, public holidays, or other circumstances beyond our control.

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Shipping Costs

• Shipping charges are calculated automatically during checkout.
• Shipping costs depend on your delivery location, package size, and order weight.
• Any applicable taxes or duties will be shown before payment.

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Order Tracking

Once your order has been shipped, you'll receive:

• Tracking Number
• Courier Partner Details
• Tracking Link via Email and/or SMS

You can also view your shipment status from your customer account.

If you haven't received tracking details within 5 business days after placing your order, please contact our support team.

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International Shipping

Currently, The Substans ships only within India.

We do not offer international shipping at this time. Availability for international destinations may be introduced in the future.

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Packaging

Every order is securely packed to protect your product during transit.

Our packaging is designed to:

• Protect delicate 3D printed products
• Minimize transit damage
• Deliver a premium unboxing experience

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Lost or Delayed Packages

Although we work with trusted logistics partners, occasional delays may occur.

If your shipment appears delayed:

• Please first check the tracking information provided by the courier.
• If the package appears lost or hasn't moved for an extended period, contact us and we'll investigate with the courier.

If a shipment is officially confirmed as lost in transit, we will arrange:

• A replacement (subject to availability), or
• A full refund.

Delivery delays caused by weather, courier disruptions, strikes, customs procedures, or other events beyond our control do not qualify for compensation.

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Shipping Address

Please ensure your shipping address is accurate before completing your order.

Once an order has been placed, we may not be able to modify the shipping address.

Orders returned due to incorrect or incomplete address information provided by the customer may incur additional shipping charges for re-delivery.

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Signature Delivery

For selected orders, the courier may require a signature upon delivery to ensure your package is received securely.

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Order Availability

All orders are subject to product availability.

If an item becomes unavailable after your purchase:

• We will notify you promptly.
• A full refund will be issued using your original payment method.

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Order Cancellations

Orders may only be cancelled before they have been packed or dispatched.

Once an order has been shipped, it cannot be cancelled.

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Force Majeure

The Substans shall not be held liable for delivery delays resulting from events beyond our reasonable control, including but not limited to:

• Natural disasters
• Floods
• Pandemics
• Government restrictions
• Labour strikes
• Transportation disruptions
• Severe weather conditions

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Returns & Exchanges

Returns, refunds, and exchanges are governed by our Returns & Refund Policy.

Please visit that page for complete information regarding:

• Eligibility
• Return window
• Refund process
• Exchange policy
• Non-returnable items

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Need Help?

If you have any questions regarding your order, shipping, or delivery, our support team is here to help.

Email: thesubstans@gmail.com